Repairs & Servicing
**AT THIS TIME WE ARE UNABLE TO OFFER ANY REPAIRS FOR ELECTRICAL ITEMS SUCH AS AMPLIFIERS OR KEYBOARDS. NOR ARE WE ABLE TO DO ANY FRET WORK ON STRINGED INSTRUMENTS. BASIC SET UPS AND ADJUSTMENTS ARE FINE INCLUDING SERVICE PLANS. WE ARE LOOKING TO RESOLVE THIS ASAP**
At Icon we have the facility to take care of repair, maintenance and setup work in house. However, we are also affiliated with some of the best free-lance repairers and luthiers in Leicestershire. So for the vast majority of instruments and electrical goods, if it's broken we can get it fixed! That includes re-strings, guitar set-ups and servicing, brass/woodwind repairs and servicing, stuck mouthpieces, guitar amplifier and PA repairs, even consumer electrical items like Tvs/DVD players etc.
Turnaround time ranges between 10 minutes to a couple of days for small jobs and between 3-10 days for larger jobs, but we will always endeavor to work to a deadline where necessary. A basic price list is provided below, please note that this is a rough guide and final charges will vary depending on the exact nature of the fault and fix.
A minimum charge of £12 applies on assessment/quotes for electrical goods as this can be time consuming.
[PRICE LIST TO FOLLOW]
To show our commitment to supporting our customers after sale, we offer FREE service plans with all guitars. If you are able to get your instrument back to us, you can take advantage of FREE labour for re-stringing, adjustments and setting up for the period of 1, 2 or 3 years (Bronze/Silver/Gold)! You are also entitled to a service at any time during the service plan. This normally involves a restring, clean and polish of the body, neck, headstock, fret polish, fretboard clean and oil (rosewood boards) set up check (Nut/Neck/Bridge) and adjustments where necessary. Service plans are inclusive of labour only, no parts are included and fair usage terms apply.
*Service plans exclude major luthier works like fret dressing.